Transparency builds trust
Our policies explain how we handle your data, what you can expect from our services, and the commitments we make to protect your privacy.
Privacy Policy
How we collect, use, and protect your personal information. Includes details on AI data processing, encryption, and your data rights under GDPR, CCPA, and other regulations.
Terms of Use
The rules and conditions for using DocuMind. Covers content ownership, acceptable use, AI disclaimers, subscriptions, liability, and dispute resolution.
Cookies Policy
What cookies and similar technologies we use, why we use them, and how you can manage your preferences. Includes a full cookie inventory.
Enterprise Privacy
How we handle data for team and enterprise customers. Your organisation's data is never used for model training and is protected by additional contractual safeguards.
Data Processing Addendum
Our DPA provides enterprise customers with GDPR-compliant contractual safeguards for personal data processing, including sub-processor management and audit rights.
Your Data & AI
How DocuMind's AI processes your documents. We do not use your data for model training by default. Learn about our approach to AI transparency and data handling.
Usage Policy
Comprehensive guidelines for responsible use of DocuMind. Covers child safety, dangerous activities, violence, harassment, misinformation, biometric abuse, political manipulation, and content reporting.
Copyright & DMCA Policy
How to report copyright infringement. Includes DMCA designated agent, takedown and counter-notification procedures, repeat infringer policy, and international copyright claims.
Security & Vulnerability Disclosure
Our approach to security, responsible vulnerability disclosure, safe harbour for researchers, bug bounty programme, and how to report potential security issues.
Accessibility Statement
Our commitment to WCAG 2.1 AA compliance, accessibility features, known limitations, assistive technology compatibility, and how to report accessibility barriers.
Our Commitments to You
Your data is yours. You retain full ownership of everything you upload and every output generated.
No model training by default. Your documents are never used to train AI models unless you explicitly opt in.
We never sell your data. No third-party sales, no advertising profiles, no data brokers. Period.
Encrypted everywhere. AES-256 at rest and TLS 1.2+ in transit protect your data at all times.
You're in control. Export or delete your data at any time. We make it easy, not complicated.
No biometric profiling. We do not process biometric data to infer personal characteristics or for surveillance.
Limited human review. Content is only reviewed for safety, security, or legal reasons — never for model training.
Transparent changes. 30 days' notice before any material policy change. No surprises.