Transparency builds trust
Our policies explain how we handle your data, what you can expect from our services, and the commitments we make to protect your privacy.
Privacy Policy
BYOK vs Pro mode data flows, what we collect (and what we explicitly don't), third parties, retention table, and your rights under GDPR / CCPA / Australian Privacy Act.
Terms of Use
BYOK vs Pro licence terms, subscription + billing rules, acceptable use, AI output disclaimers, liability cap, and Victoria/Australia governing law.
Cookies Policy
The desktop app uses no cookies. zsearch.ai uses a minimal set of first-party cookies for login + page metrics; no advertising trackers. Full inventory inside.
Enterprise Privacy
How we handle data for team and enterprise customers. Your organisation's data is never used for model training and is protected by additional contractual safeguards.
Data Processing Addendum
Our DPA provides enterprise customers with GDPR-compliant contractual safeguards for personal data processing, including sub-processor management and audit rights.
Your Data & AI
How ZSearch's AI processes your documents. We do not use your data for model training by default. Learn about our approach to AI transparency and data handling.
Usage Policy
Comprehensive guidelines for responsible use of ZSearch. Covers child safety, dangerous activities, violence, harassment, misinformation, biometric abuse, political manipulation, and content reporting.
Copyright & DMCA Policy
How to report copyright infringement. Includes DMCA designated agent, takedown and counter-notification procedures, repeat infringer policy, and international copyright claims.
Security & Vulnerability Disclosure
Our approach to security, responsible vulnerability disclosure, safe harbour for researchers, bug bounty programme, and how to report potential security issues.
Accessibility Statement
Our commitment to WCAG 2.1 AA compliance, accessibility features, known limitations, assistive technology compatibility, and how to report accessibility barriers.
Our Commitments to You
Your data is yours. You retain full ownership of everything you upload and every output generated.
No model training by default. Your documents are never used to train AI models unless you explicitly opt in.
We never sell your data. No third-party sales, no advertising profiles, no data brokers. Period.
Encrypted everywhere. AES-256 at rest and TLS 1.2+ in transit protect your data at all times.
You're in control. Export or delete your data at any time. We make it easy, not complicated.
No biometric profiling. We do not process biometric data to infer personal characteristics or for surveillance.
Limited human review. Content is only reviewed for safety, security, or legal reasons — never for model training.
Transparent changes. 30 days' notice before any material policy change. No surprises.